Policies and Shipping
We strive to ship your online order within 3-5 business days of receiving it (this excludes holidays and weekends). If we have a sale or promotion, our turnaround time during these periods can be up to 7 business days. If you have any questions about shipping times please don’t hesitate to get in touch - hello@aretawithlove.com
Once your order has shipped, you will receive a shipping confirmation by email with your tracking number. Please note that it may take up to 24 hours for your tracking information to be uploaded. If you don’t receive this email, please check your spam or junk folder (it’s usually in there). If you have any questions about your order, please don’t hesitate to email us - hello@aretawithlove.com
We ship via Canada Post and orders typically arrive within 3-14 business days depending on the shipping method selected and address location. We offer complimentary shipping on all orders in Canada over $100 (pre-tax, after discount), and in the U.S. over $150. Orders under $100 in Canada and $150 in the U.S. are subject to a flat rate shipping fee based on your location. We also offer free local pickup in Winnipeg, Manitoba. Contact us for more details.
| Shipping within Canada | Expedited 3-7 bus days |
| Under $100 in Ontario & Quebec | $15 |
| Under $100 in all other provinces | $15 |
| Over $100 in Ontario & Quebec | Free |
| Over $100 in all other provinces | Free |
| Shipping to USA & International | Priority 3-7 bus days approx. |
| Under $150 | $25 |
|
Over $150 |
Free |
|
EU &UK
AUSTRALIA Rest Of The World |
$60 Flat Fee (Ground/Surface Shipping) *if you would like faster shipping rates please email us - hello@aretawithlove.com $110 Flat Fee $140 Flat Fee |
* FOR USA & INTERNATIONAL SHIPPING WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL DUTIES AND FEES CHARGED BY YOUR COUNTRY.
For orders being shipped to P.O. boxes and remote locations, they will be shipped via Canada Post. Please allow additional time for them to reach these addresses. Due to the shipping costs of these locations, your shipping method may incur additional costs.
REFUND & EXCHANGE POLICY
If for whatever reason you are not happy with your purchase, we will gladly authorize an exchange, refund (on certain products) or provide an online credit once we receive the item(s) back. Please note exchange and refund requests must be made within 14 days of receiving your online order. Refunds on cosmetics products are currently not applicable.
To do a refund or exchange, please send an email to hello@aretawithlove.com and include your invoice number and the reason for your exchange request. We'll get back to you within 48 business hours confirming the exchange or refund instructions on how to proceed. Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out replacement items in the case of an exchange.
If you would like to return an item but do not want to do an exchange, we will issue you an online store credit once we receive the item(s) back. This credit will be valid online only and will never expire.
All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip/receipt.
CHANGING OR CANCELLING AN ORDER:
To make a change or cancel an order, you have up to 8 hours to get in touch from the time you complete the checkout process. We will do our best to accommodate any changes, however if your request is made outside of the 8-hour window, the original order will be processed and shipped. Please email hello@aretawithlove.com for any questions or concerns.
DAMAGED ITEMS
We stand behind all of our products. If you find that an item you have purchased online is damaged, please let us know as soon as possible and we’d be more than happy to replace the item for you. If you have a damaged item from a recent purchase, please send an email to hello@aretawithlove.com with a description of the damage (ideally with a photo attached if possible) and your invoice number.